FAQ
bgd99's Frequently Asked Questions
Accounts, deposits, KYC verification, VIP benefits, and security — find answers to everything you need to know, all in one place.
Whether you are new to bgd99 or a returning player, small questions can come up from time to time. On this page, we have organised the most frequently asked questions into five categories: accounts, deposits, identity verification, VIP benefits, and security. If you do not find your answer, contact us directly via our 24/7 live chat or email.
Questions & Answers
Browse the questions by category below — click on any question to see the answer.
Account Questions
No, each player is allowed only one account on bgd99. Attempting to open multiple accounts may result in all accounts being suspended and any remaining balance being forfeited. If you have any issues, contact us directly via live chat.
Go to the login page and use the "Forgot Password" option. Verify with your registered email or mobile number to receive a password reset link or OTP. If the process does not complete, contact our 24/7 live chat support — they will guide you through it step by step.
Signing up on bgd99 is very simple. On the login page, fill in the registration form with your name, mobile number, and preferred password. Once you submit the details correctly, your account will be created. Complete your KYC verification afterwards to enjoy all features.
When logging in from a new device or browser, bgd99 may send a verification code (OTP) for security purposes. This code will only be sent to your registered mobile number. Once you enter the code correctly, you will be logged in as normal. Remember, never share this OTP with anyone.
Deposits
The minimum deposit amount across all payment methods on bgd99 is ৳300. Deposits below this amount are not possible. You can start small to get familiar with the platform, then increase as you prefer.
Log in to your account, go to the "Deposit" section, and select Nagad as the method. Send the amount from your Nagad app or via USSD to the Nagad number shown on screen, then submit the transaction ID. Your balance will be updated within a few minutes.
bgd99 currently accepts deposits through four methods: bKash, Nagad, Rocket and bank transfer (including major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). The minimum deposit amount for all methods is ৳300.
bgd99 does not charge any deposit fees. However, bKash, Nagad, or Rocket may apply their own charges when you use their services. Bank transfers may also carry your bank's own transfer charges — check directly with your bank for details.
Log in to your bgd99 account and select bKash under the deposit option. Send money or make a payment to the bKash merchant or personal number shown on screen. After sending, enter the transaction ID and reference number in the deposit form. Your balance will typically update within a few minutes.
Identity Verification (KYC)
If your KYC application is rejected, read the reason carefully. Rejections are usually due to unclear images, an expired document, or a name mismatch. Reapply with clear, correct photos. If the issue persists, contact the support team via live chat for assistance.
Yes. bgd99 keeps your personal documents secure through SSL encryption. Only authorised verification team members can access this information, and it is never sold or transferred to third parties. You can find more details in our privacy policy.
Yes. The name you registered with on bgd99 must exactly match the name on your bKash, Nagad, Rocket, or bank account. A name mismatch will cause issues during withdrawal and may result in your KYC verification being rejected.
bgd99 generally accepts the following documents: National ID Card (NID), passport, or driving licence. Clear photos of both the front and back of the document must be uploaded. NID is recommended as it is the easiest and fastest verification method.
KYC verification is done primarily for the security of your account. It confirms that the account truly belongs to you and that no one has created an account using your identity. It also ensures that funds reach the right person during withdrawal.
VIP Benefits
bgd99 VIP members receive weekly cashback, priority withdrawal processing, early access to special promotions, and dedicated support. The higher the tier, the greater the benefits. Playing regularly and staying active makes it easier to maintain and advance your tier.
bgd99 has five VIP tiers in total:
- Bronze — up to 0.2% cashback per week
- Silver — up to 0.5% cashback per week
- Gold — up to 0.7% cashback per week
- Platinum — up to 1.0% cashback per week
- Diamond — up to 1.2% cashback per week
At the end of each week, your net loss is calculated and cashback is added to your account at the applicable rate. For example, if you are on the Gold tier and have a net loss that week, you will receive up to 0.7% cashback. Cashback is added directly as usable balance.
By playing regularly and staying active on the platform, bgd99 monitors your activity and promotes you to the next tier. When a specific turnover condition is met, you will automatically receive an upgrade notification. Work your way toward the Diamond tier to enjoy the highest benefits.
Stay Safe
Always use a strong and unique password — at least 12 characters long, containing uppercase and lowercase letters, numbers, and special symbols. Avoid easy passwords like your name, date of birth, or "123456". Do not use a password on bgd99 that you have used on any other site.
If you suspect your account has been compromised, change your password immediately and let us know via our 24/7 live chat. The support team will review your account activity and can temporarily lock the account if needed. Do not delay — contact support as soon as possible.
Be alert to phishing or fake sites. Always check the address bar in your browser to confirm the domain is bgd99.mom. If the URL has a spelling mistake or a different extension (such as .com or .net), it is fake. bgd99 never asks you to log in via SMS or unfamiliar links.
bgd99 keeps all your personal information and financial transactions secure using SSL encryption technology. This technology encrypts all data passing between your device and our servers so that third parties cannot read it. We operate on a fair play policy.
Never. If anyone — claiming to be bgd99 support or any other identity — asks you for your OTP, or bKash / Nagad / Rocket PIN, it is fraud. This information is entirely personal and must not be shared with anyone under any circumstances. If someone asks, report it immediately via live chat.
Have more questions? We are ready to help
Our support team is available in both Bengali and English, 7 days a week, 24 hours a day.
Contact us via Live Chat
Email: [email protected]